LEGAL

Refund & Cancellation Policy

LAST UPDATED: SEPTEMBER 11, 2026

Before work begins

If a client cancels before zyydshop has started partner research, screening, outreach, matching, consulting, or other agreed work, the client may request a refund of prepaid zyydshop service fees, less any non-refundable payment processing costs where permitted by law.

After work begins

Once work has started, fees for completed work and committed resources are non-refundable. If a project is cancelled before completion, any refund or remaining balance will be calculated according to the written scope, work completed, and commitments already made.

Retainers

Monthly retainers may be cancelled according to the notice period in the client’s written agreement. Amounts already earned or covering a current service period are generally non-refundable unless the agreement says otherwise.

Matching commissions

Commission or success fees become due when the event defined in the client agreement occurs. Earned commission fees are non-refundable except in cases of billing error or where required by law.

Third-party fees

Payments made to independent media buyers, editors, suppliers, platforms, or other third parties are governed by those parties’ agreements and policies. zyydshop cannot issue refunds for money it did not receive or control.

Billing errors and requests

Contact us promptly if you believe a charge is incorrect. Refund and cancellation requests should be sent to support@zyydshop.com with the client name, invoice number, and reason for the request. We aim to respond within two business days.

Payment disputes

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue. This does not limit any rights available under applicable law or card-network rules.